Click here for an overview of the different balances. You can also view your balances here.

If you chose to transfer the money to your Online Balance you can only transfer as much as your deposit limit allows. So if you have a £10 daily limit and £10 available to transfer you can only transfer £10 each day; also if you do make a transfer of £10 you won’t be able to make any more deposits on buzzcasino.com until the next day.

It’s important to note that any winnings from club will be automatically available to play with online.

If you would like more information about staying in control please check out our Safer Gambling tools or talk to a member of the team 0808 169 1459.

1. Click here - you will need to log in if you aren't already
2. If you have deposited previously, you can select a payment method under 'My Payment Methods' or to add a new card tap 'Add Card' under 'Other Payment Methods'
3. When adding a new card you will need to enter your name, card number, card expiration, and CVV or if you're using an existing card
4. Enter the amount you want to deposit
5. Tap 'Deposit'

Follow the steps for using a debit card and then select 'PayPal' under 'My Payment Methods' followed by the amount you want to deposit (minimum £10). Tap 'Deposit' and then you'll then need to log in to your PayPal account or select to create one if you don't currently have one and follow the onscreen instructions to complete your deposit.

Apple Pay is a simple, secure and convenient way to deposit funds to your account. You must have an Apple Pay compatible device with a bank card added to your Apple Wallet to be able to deposit with Apple Pay.

Follow the steps for using a debit card and then select 'Apple Pay' followed by the amount you want to deposit. Tap 'Deposit' and then authenticate using Touch or Face ID on your Apple device to complete your deposit.

When you deposit with Apple Pay we will save the card you used so that you can withdraw back to that card.

PaysafeCard is a voucher available from shops that allows you to deposit without the use of a debit card, for more info go to their website at paysafecard.com. 

To deposit using a PaysafeCard follow the steps for using a debit card and then select 'PaysafeCard' under 'My Payment Methods' followed by the amount you want to deposit. Tap 'Deposit' and then you'll need to enter your 16-digit PaysafeCard PIN or PaysafeCard login and follow the onscreen instructions to complete your deposit. 

If you don't already have a PaysafeCard account you can create one by tapping 'Sign up' on the PaysafeCard screen.

Please note, you can't withdraw using your PaysafeCard - you can only deposit. You'll need to use a different method to withdraw. 

All your transactions at Buzz Casino will show as Buzz Group Limited.

If you have any questions about how your bank debits your bank account and the timescales they work to, we recommend contacting your bank directly. Your bank is responsible for the money in your bank account, we don’t have any influence over the way your bank works. This means we can’t speed up or change any deposit or withdrawal processes.

The only way we can receive funds from your bank account is if you specifically make and authorise a deposit to your account. If your deposit is unsuccessful and the transaction fails, there is no way for us to take any funds from your bank account. However when the bank tries to authorise your transaction, they may temporarily reserve the money from your available balance so it might look like it has been deducted.

This is because the bank is holding the funds as pending until they are taken by the merchant, in this case, us. For example, if your current bank balance is £100.00 and you make a £10.00 deposit attempt which fails, your "Available Balance" may show as £90.00 and you may see a pending £10.00 transaction to Buzz Group Limited.

We can only take a payment if the deposit is fully authorised at the time of the request. That means if it is unsuccessful, no actual money is removed, and the bank would release any pending transactions back into your available balance. This is typically within 1-3 working days, though in rare cases it can take 10 working days or longer.

Deposits are never removed instantly from your bank account - it takes a little time. This means the details on your statement may not reflect ‘real time’.

For example, if you top up your balance on 1^st January, it might not show up on your statement until the 2^nd or 3^rd.

Please note that your bank statement can take 1-3 working days to be updated. Most banks don’t class weekends as working days.

There could be a few reasons your deposit didn’t go through:

• Are your details correct? You can check your details in My Account. If they aren’t quite right, you can change them there
• Is your CVV right? This is the last 3 numbers on the back of your card, inside the signature strip
• Is the expiry date ok? If the expiry date isn’t right, we can’t process your payment. The expiry date is usually on the front of your card. You can update it by contacting Customer Services
• Have you used this card before? Sometimes your bank will block a first deposit on a gambling site. You’ll need to contact your bank if this happens
• Is there enough in your bank account? If you’re trying to deposit more money than you have in your bank account, your bank won’t allow the deposit

Sometimes your deposit won’t work if there’s a connection issue or some kind of problem with the payment provider.

If it's the first time you've tried that particular payment method, double-check you've entered the details correctly and look out for a message letting you know more about what's happened.

But what if the money’s already gone out of my bank account?

Don’t worry. We always work as fast as we can to complete deposits successfully, but it can’t always be very fast because we have to rely on information from the payment provider and your bank.

Sometimes, funds will not be removed from your bank account or sent over to us. However, they may temporarily leave your visible bank balance as they are made unavailable by the bank. They'll become available again.

You can check the status of all deposit attempts by going to My Account > My History > Deposits / Withdrawals.

There could be a few reasons why:

• Have you entered the long number across the front of your card correctly?
• Is our system asking for an issue number? If so, please enter it - your issue number is a 1 or 2-digit number in the bottom right corner on the back of your card
• Have you already registered five other debit cards? You can only register up to five debit cards and one of each other payment method. If you’ve already reached this limit, contact Customer Services to help you remove a card
• Have you already registered this debit card? You can only register your debit card once
• Is the card you’re trying to register sometimes issued to under 18s? If so, we might have to verify your account before this card can be registered
• Has your card been issued from a restricted jurisdiction, such as the US? We can only accept UK cards/UK payment methods

There could be a few reasons why:

• Are you trying to make your first ever deposit with your PaysafeCard? You can’t use a PaysafeCard the first time you make a deposit, but you can use it any time after that
• Are you using a PaysafeCard Classic PIN or a PaysafeCard Junior PIN? We can’t accept PaysafeCard Junior PINs. If you’re 18+ and bought a Junior PIN by accident, just contact PaysafeCard here - they’ll swap it for a PaysafeCard Classic PIN for free
• Have you entered the right amount on the Deposit page? For example, if you want to deposit £20, you must enter “£20” on the Deposit page, then enter PaysafeCard PINs worth at least £20 when you’re redirected to your PaysafeCard account
• Have you entered your PaysafeCard PIN correctly? Your PIN is the 16 digits on the front of your PaysafeCard. It’s easy to miss a number or get one wrong, just double-check your PIN is definitely correct. You don’t need to type any spaces when you enter your PIN
• Is there enough available balance on your PaysafeCard voucher? PaysafeCard issues vouchers for £10, £25, £50, and £100. You can check the balance of your PaysafeCard voucher on their website here

We recommend that you:

1. Contact our Customer Service team on 0808 169 1459 or email support@buzzcasino.com to alert us. We will:

• Ensure your account details are secure
• Provide further information about the time and state of any deposits or withdrawals
• Alert our Finance Team so they can expect to be contacted by your payment provider

2. Report the incident to Action Fraud at actionfraud.police.uk and obtain a crime reference number. Action Fraud is operated by the police and works alongside the National Fraud Intelligence Bureau. It’s easy to report incidents on Action Fraud’s website. If you prefer you can report the incident anonymously by calling them on 0300 123 2040.

3. Report the deposits as fraudulent to your bank or payment provider, along with the crime reference number. They can cancel your cards. Afterwards it will be your bank or payment provider’s responsibility to contact the Buzz Group Finance Team so we can work together to investigate the transactions.

We recommend checking your recent transactions. Simply log in to your account, tap ‘My History’ then tap ‘Deposits / Withdrawals’. Here you’ll see all your deposit and withdrawal requests. You can compare these deposits to those that appear on your bank statement. Remember, they may not show up at the same time because your payment provider may take a little time to process your deposit and update your bank statement. For example, if you made a deposit on Monday, it may not show on your bank statement until Tuesday.